Date: 2009-06-29 11:54 am (UTC)
From: [identity profile] not-the-pope.livejournal.com
Yay you! FYI, the "retention" part of "Customer Service and Retention" refers to fixing customers' problems to keep them from canceling service or never coming back to a store, with the result of increased revenue to the company.

Sorry, that's all I got before coffee. :-)
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